Contact PlayStation Network (PSN) customer service
The best way to contact PSN customer service is via live chat or email.
- On the homepage you will have to search a bit to find the contact details for PSN customer service. Scroll all the way down and click on “Info” and “Imprint”.
- Here you will find the customer service email address under “Contact options”: “service@de.playstation.com”.
- Alternatively, you can also contact customer service via live chat. To do this, click on the corresponding link. Now select what the problem is.
- Depending on the topic you select, you can now speak to a support agent via live chat. This is possible from Monday to Friday, from 10 a.m. to 6:30 p.m.
- Tip: On the homepage you can find help for many problems under "Support", many questions are already answered here. The PSN community is also quick to help.
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- PSN: Top up Playstation Network credit
